XPay Discontinuance
You may still use XPay services such as send money, pay bills, buy load, etc. up to February 27, 2023. Beginning February 28, 2023, you can still login and access your XPay account to view transactions and payment details only. Access to both the XPay website and app will no longer be available by March 30, 2023
None. You can still reach us via email at customercare@xpay.ph, Mondays to Fridays from 9am – 6pm until March 30, 2023. For any account related concerns after this date, you may contact Eon customer service by sending them an email at heretohelp@eonbankph.com or via their hotline at +63 2 981 36 88.
No, we have decided to stop the production of all XPay cards.
Yes, we will process a service fee refund if you have not received your new replacement card. Please send us an email at customercare@xpay.ph so we can assist you. If no report is received by March 30, 2023 – you may contact Eon customer service by sending them an email at heretohelp@eonbankph.com or via their hotline at +63 2 981 36 88.
Yes, we suggest transferring your remaining balance to your other bank account/s since the last day to transact via XPay is on February 28, 2023.
For those with balances in their XPay account, we will implement a debit freeze. In order to withdraw or transfer out the remaining funds , you will need to contact the EON team directly to request lifting of freezed account to enable this action. Below are the customer service channels of EON:
- Email: heretohelp@eonbankph.com
- Hotline: +63 2 981 36 88
Since XPay will be discontinued on March 30, 2023, all pending account verification requests will no longer be processed.
No, the ShippingCart promo code will no longer be available as soon as XPAY is discontinued on March 30, 2023.